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Pre-sales & Design
Expert consultation and custom design services
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Technical Documentation
Comprehensive manuals, specs, and guides
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Spare Parts & Repair
Quick spare parts supply and repair services
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FAQ
Common questions and troubleshooting
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Pre-sales & Design Support
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Project Consultation
Free technical consultation for your LED display or lighting project requirements.
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Custom Design
Professional design team creates tailored solutions matching your specifications.
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Energy Assessment
HybridPower™ feasibility study and system sizing for off-grid projects.
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ROI Analysis
Detailed cost-benefit analysis comparing grid vs. HybridPower™ solutions.
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Technical Documentation
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Product Manuals
Complete installation, operation, and maintenance manuals for all products.
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Technical Specifications
Detailed datasheets, drawings, and electrical specifications.
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Installation Guides
Step-by-step installation instructions with diagrams and videos.
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Software & Firmware
Latest control software, firmware updates, and configuration tools.
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Spare Parts & Repair
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Global Parts Inventory
Comprehensive spare parts available for immediate dispatch worldwide.
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Express Shipping
Emergency parts delivery within 24-48 hours to minimize downtime.
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On-site Repair
Certified technicians available for on-site repair and maintenance.
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Warranty Service
Full warranty coverage with hassle-free replacement procedures.
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Frequently Asked Questions
Q: What is the warranty period?
A: All products come with 2-3 year warranty depending on product type.
Q: Do you provide installation?
A: Yes, we offer full turnkey installation services globally through our partner network.
Q: How does HybridPower™ maintenance work?
A: Remote monitoring + scheduled on-site inspections every 6-12 months.
Q: What certifications do your products have?
A: CE, RoHS, IP65+, and China LED Standard Alliance certifications.
Need Immediate Assistance?
Contact your local office for 24/7 support
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Hong Kong HQ
Asia Pacific & Global
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Email Support
info@aurora-optronics.com
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Phone
+852-xxxx-xxxx